WE NO LONGER ACCEPT BILL PAYMENTS OVER THE PHONE AT CITY HALL.
We have implemented a new service that will allow you to:
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- Make a payment online by credit/debit card or ACH
- Pay over-the-phone with a toll-free number
- Receive email notifications when your bill is ready
- Access bill, consumption, and payment history!
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So, as you can see, you should not call City Hall to pay your bills, but use the internet or toll-free number to make payments. To make it easier for us to manage your accounts, please complete the Customer Information Sheet and return this form to:
Lobelville Water/Sewer/Gas
P.O. Box 369
Lobelville, TN 37097
Or email the completed and signed form to
There are three ways to pay now.
- You can set up your account with CitiSenPortal.com
- Pay as a guest.
- You can pay by calling toll-free 833-591-9699 and making a payment over the phone. However, keep in mind that you cannot make partial payments; only full payments will be accepted.
Simplified, go to CITISENPORTAL.COM/GUEST/PAY or grab the QR code with your smartphone.
The final way to pay your monthly utilities is with a Debit Authorization signed by you, the customer, and placed on file at the city hall with your signature to automatically debit your checking account for the fee amount. The form is just as it states here. You open the PDF file, fill in the various fields, and then print the file.
Debit-Authorization-Form.pdf06/02/2024
Please return this form with your utility payment, or mailit separately to:
Lobelville Water/Sewer/Gas
P.O. Box 369
Lobelville, TN 37097
Or email the completed and signed form to
You can cancel the debit authorization with the Debit Cancellation Form. Fill in the fields, print, and return as directed above.
